Auto attendant is a virtual attendant which will pick your calls and greet them with
predefined messages. You can create custom routes which your customer can navigate to reach
predefined destinations
CALL RECORDING
You can have all of your calls recorded or can record calls on demand. You can search, play
and download all of your recordings by using our simple web page
CALL CONTINUITY
It does not matter if your internet goes down, you can route all of your calls to your
cellphone and seemly move your call to your desk phone without the customer even noticing
CALL ANNOUNCE
You can play predefined message whenever a call is connected
CLICK TO CALL
Integrate our simple to use api to give your customers a callback
VOICEMAIL TO EMAIL
Whenever you’ll receive a voicemail it will be directly send out to your email as an .mp3
file
INBOUND CALL QUEUES
Create inbound call center queues where agents can pick up calls utilising different call
routing mechanisms
OUTBOUND CALL QUEUES
Whenever you’ll receive a voicemail it will be directly send out to your email as an .mp3
file
CALL MONITORING
Whenever you’ll receive a voicemail it will be directly send out to your email as an .mp3
file
ADMIN DASHBOARD
Admin can see company wide call stats and other useful information directly through his
dashboard
QUEUE DASHBOARD
Queue dashboard is a powerful tool to have a look at agents, queue dashboard gives you
online insight on your available queues and gives option to eavesdrop on agents
AGENT DASHBOARD
Agent dashboard shows relevant information to an agent about his ongoing calls as well
options to transfer calls and other call stats
FOLLOW ME CALL ROUTING
No matter where you are in office or working from home, you can setup the system to try to
call you to different phones at the same time
CALL BLOCKING
Block calls based on someone’s caller Id
CALL CONFERENCING
Create a conference with multiple people inside the conference
CALL FORWARDING
Forward your calls to another other phone number when you are away
CALL GROUPS
Simultaneously ring multiple users at a same time
CALL HOLD
Put your caller on hold with just simple push of few buttons
CALL HISTORY
Get detailed call log for an extension, queue or the whole company
DYNAMIC CALLER ID
Dynamically set your caller id for different clients
CALL TRANSFER
Transfer your call to other departments, extension or even cell phones
DO NOT DISTURB
Send your calls straight to voicemail when you are busy
MUSIC ON HOLD
Make your caller listen to soothing sounds while they wait for you
SIMULTANEOUS RING
Ring multiple devices or extensions whenever you receive a call
NUMBER MASKING
Hide a customer’s phone number from you agent’s and whenever the agent tries to call back
the number they are redirected to the original number without every compromising your
clients phone number
HOLIDAY HOURS
Setup Lunch or Holiday Hours when you can set predefined routes for your calls
MOBILE & WEB APP
We provide both mobile and web application to make management and use easy
EMAIL TO Paperless Fax
You will be able to send Paperless Fax as its like a regular email replay