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FEATURES

SOME OF OUR FEATURES

AUTO ATTENDANT

Auto attendant is a virtual attendant which will pick your calls and greet them with predefined messages. You can create custom routes which your customer can navigate to reach predefined destinations

CALL RECORDING

You can have all of your calls recorded or can record calls on demand. You can search, play and download all of your recordings by using our simple web page

CALL CONTINUITY

It does not matter if your internet goes down, you can route all of your calls to your cellphone and seemly move your call to your desk phone without the customer even noticing

CALL ANNOUNCE

You can play predefined message whenever a call is connected

CLICK TO CALL

Integrate our simple to use api to give your customers a callback

VOICEMAIL TO EMAIL

Whenever you’ll receive a voicemail it will be directly send out to your email as an .mp3 file

INBOUND CALL QUEUES

Create inbound call center queues where agents can pick up calls utilising different call routing mechanisms

OUTBOUND CALL QUEUES

Whenever you’ll receive a voicemail it will be directly send out to your email as an .mp3 file

CALL MONITORING

Whenever you’ll receive a voicemail it will be directly send out to your email as an .mp3 file

ADMIN DASHBOARD

Admin can see company wide call stats and other useful information directly through his dashboard

QUEUE DASHBOARD

Queue dashboard is a powerful tool to have a look at agents, queue dashboard gives you online insight on your available queues and gives option to eavesdrop on agents

AGENT DASHBOARD

Agent dashboard shows relevant information to an agent about his ongoing calls as well options to transfer calls and other call stats

FOLLOW ME CALL ROUTING

No matter where you are in office or working from home, you can setup the system to try to call you to different phones at the same time

CALL BLOCKING

Block calls based on someone’s caller Id

CALL CONFERENCING

Create a conference with multiple people inside the conference

CALL FORWARDING

Forward your calls to another other phone number when you are away

CALL GROUPS

Simultaneously ring multiple users at a same time

CALL HOLD

Put your caller on hold with just simple push of few buttons

CALL HISTORY

Get detailed call log for an extension, queue or the whole company

DYNAMIC CALLER ID

Dynamically set your caller id for different clients

CALL TRANSFER

Transfer your call to other departments, extension or even cell phones

DO NOT DISTURB

Send your calls straight to voicemail when you are busy

MUSIC ON HOLD

Make your caller listen to soothing sounds while they wait for you

SIMULTANEOUS RING

Ring multiple devices or extensions whenever you receive a call

NUMBER MASKING

Hide a customer’s phone number from you agent’s and whenever the agent tries to call back the number they are redirected to the original number without every compromising your clients phone number

HOLIDAY HOURS

Setup Lunch or Holiday Hours when you can set predefined routes for your calls

MOBILE & WEB APP

We provide both mobile and web application to make management and use easy

EMAIL TO Paperless Fax

You will be able to send Paperless Fax as its like a regular email replay

AND MANY MORE

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